Municipal utilities across our state are dedicated to providing their customers with the highest quality service possible. In many cases, this includes a move toward technology and Internet-based payment systems, customer service interfaces, and more. As the utility industry becomes increasingly technology-dependent, however, the threat of a cybersecurity breach grows.
“Much like tornadoes, floods, and other natural disasters, cyber attacks are difficult to predict and can wreak havoc on families, businesses, and communities alike,” said Timothy Whipple, general counsel for IAMU. “Preparedness is a key defense, and at IAMU we are working with local utilities to implement safeguards and response procedures that ensure the safety of our customers, the protection of private information, and the reliability of our services.”