Between February 12, through February 19, 2021, extreme cold, combined with freezing infrastructure in southern states, led to reduced generation across large parts of the country. In Iowa, some utilities within Southwest Power Pool experienced rolling blackouts.  Additionally, wholesale natural gas prices skyrocketed placing a significant burden on utilities and customers.  In order to address questions regarding what occurred between February 12, through February 19, 2021, these talking points may be helpful. 

Click here to read the talking points.

Utilities throughout the Midwest faced many challenges during last week’s frigid weather. IAMU would like to share the stories of municipal utilities and needs your help.
 
We are looking for:

• Human-interest stories of how utility employees and other municipal staff pitched in to make sure their communities continued to have power during challenging times.
  
• How much municipal electric utilities put back onto the grids and how much municipal electric utilities helped surrounding communities and areas.
• How municipal natural gas utilities responded to the instability of the market.

 
Once IAMU has compiled this information, we will use it to develop communications that we will share with local and statewide media and state officials. The communications may include media releases, op-ed pieces, social media posts, and more. We will let you know how we plan to use any specific information you provide before we actually use it.
 
Please share your stories, photos, and data with Jen Cronin, IAMU’s contracted public relations specialist. You can reach Jen by emailing her at [email protected] or by calling her at 616-610-2546 (cell).

What a difference a week makes. Not only are temperatures above zero, in many parts of the state, the temperatures are above freezing. While everyone is rejoicing in the warmer weather, in the backs of their minds, many people are wondering just how much their next utility bills will be.
 
You may want to develop a plan for how to communicate to your customers about any increases they might see in their next bill.
 

• Get ahead of the issue: If you can, put out communications before customers will get their bills. Provide as much information as you can about any cost increases so everyone can better understand how the increases happened and what they can expect will be passed along to them. Consider various outlets for your message – a media release sent to your local newspaper and social media posts, for example.
• Create talking points: You likely will have people who call, asking about possible high utility bills, if you haven’t already. Put together answers to what are or will likely be commonly asked questions. You will want a consistent message to go out to everyone who contacts you. If customers hear one thing for one employee and something else from another, it can erode confidence during a time when many people are already anxious about costs and the world in general right now.
• Designate a point person or persons: If you can, have one person or a couple of people handling customer questions. That way, those employees can make sure the message is as consistent as possible and track down any follow-up information or answers that are needed.
• Acknowledge customers’ concerns: When communicating, either in writing or conversation, be sure to acknowledge customers’ concerns. Including, “I/we understand,” and “I am/we are sorry,” can go a long way.
  

On Friday, February 19, 2021, IAMU received a signed letter of non-enforcement from the Director or the Iowa Department of Natural Resources. The letter represents an understanding that the DNR will waive any otherwise applicable provisions of Air Quality Permits, Title V Operating Requirements, and RICE Emission Standards implicated from having to run RICE generators between February 10 – 20, 2021.

Read the letter here.

IAMU is asking all electric utility members to let us know if you are experiencing any outages, especially those related to the Southwest Power Pool (SPP). IAMU also needs to know whether or not you have received notices from SPP of potential outages.
 
IAMU is working with the Iowa Utilities Board, which wants to make sure electric utilities are getting the proper notices of potential outages.
 
Please contact IAMU’s Director of Government Affairs, Alex Cutchey, at 612-532-1565 or [email protected]. Having the information requested above will be valuable to assist IAMU and the IUB in helping municipal electric utilities now and in the future.

With the bitter cold weather that Iowa has experienced over the last week or so and the increased use of anything and everything to keep warm, utilities have had to make pleas with their customers to conserve energy whenever possible.
 
Many have used their Facebook Page to get the word out. This is an excellent way to let customers know quickly when you need them to act quickly. Those with Facebook account read and share the information with their friends and family on their own pages, which is great for utilities in case those friends and family don’t follow your utility and live in your service area.
 
But what about customers who aren’t on social media or who don’t check their accounts frequently? How do you reach them? Sure, they may hear about important information through word of mouth from those who do have social media AND actually saw your post, but you can’t assume that. In addition to posting an important message that has to get out quickly to the masses, be sure to take a little time to communicate using various outlets.
 

• Radio: If you have a local radio station that many locals listen to, make a quick call or send a PSA to the station. Many stations are happy to pass along the information to their listeners.
• Community bulletin boards: Many grocery stores and convenient stores have community bulletin boards. Find some bright paper that will get people’s attention and put your message on it. Take a half hour or so and head out to those places where they would post the flyer for you.
• Schools: If schools are in session, consider asking if they could send home a note with students. Or, maybe the schools could send an email for you. Especially since last year, many schools and parents have gotten in the routine of using and checking emails from the schools frequently.

 
There are likely other outlets in your area to make sure everyone sees important messages. Give yourself a little time to brainstorm places. Write them down and be ready for next time you have to communicate with your customers quickly.

The competent person is required to evaluate site safety and resolve existing and potential hazards.  This training webinar is to give participants the knowledge and education required of a competent person.

(Note:  Attending this training does not make a participant a competent person.  A competent person is a designation made by the employer.)

The DNR has approved 0.4 Safety CEUs for WD and WW only.

Who Should Attend:
This training webinar is designed for city and utility employees and outside contractors employed by a city, or any working in a trenching and shoring situation.  The training received will cover the overall requirements of the law, including:

• Employee safety                     
• Dealing with traffic
• Soil identification    
• Emergency equipment
• Determining if shoring is needed
• Proper methods of trenching and shoring

Contact the contractors that work for your city / utility and encourage them to register and attend. 
 
A Certificate of Completion will be emailed to participants.  (Attendance will be cross-checked against the registration list.  NO CEUs will be available to those who did NOT register.)
 
Cost:
IAMU Members - $40
Non-IAMU Members - $50
 
Registration:
For registration and additional info, please click HERE.*
 
*The Zoom webinar link will be sent to the registered participant’s email address 1-2 days prior to the training date.  If you do not receive the webinar link, please check your junk/spam folder.
 
Questions?
Contact the instructor:  Steve McLaughlin ([email protected])

Wastewater Webinar – February 25th (10:00 – Noon)
This webinar will cover:
 
Low Pressure Sewer Systems (10:00 – 11:00 a.m.)
Presented by Connor Alexander, Crane Pumps
 
UV GRP CIPP Lining Technology (11:00 – Noon)
Presented by Gary Shutts, Impreg Group
2 CEU Hours available for WASTEWATER ONLY.
 
*To register for WASTEWATER, please click HERE.

Water Distribution Webinar – March 3rd (9:00 – 11:00 a.m.)
This webinar will cover:
 
AWWA Water Audit Software
Presented by Cavanaugh
 
The first step towards effective water loss management:  Introducing the AWWA Water Audit Software - Version 6.  Registrants will be given a list of relevant material, such as a link to download the AWWA Water Audit Software - Version 6, background information on water loss, and a list of definitions prior to the webinar.  This is IAMU’s follow-up to the EPA’s Drought & Water Loss Workshop that was conducted on December 16 - 17, 2020.
 
2 CEU Hours available for WATER DISTRIBUTION ONLY.
 
*To register for WATER DISTRIBUTION, please click HERE.

Cost:
FREE for IAMU Utility Members ($40 for NON-IAMU Members)

The webinar link will be sent to the registered participant’s email address 1-2 days prior to the training date.  (If you do not receive the webinar link, please check your SPAM folder.)
 
Questions?  Contact Steve Marsh at [email protected] or (515) 289-1999.

Regular external communication with your customers and ongoing internal communication with your staff is important to build positive relationships. Many times, you’ll have your own content to convey, but if you’re at a loss for what to say or write, take advantage of observances.
 
Observances can be a day, week, or month long. There are state, national, and world observances. Some are more serious in nature; others are light-hearted. Use observances to pass along valuable information, to provide recognition to public utility workers, or to just have a little fun.
 
You might want to check for observances a quarter, or at least a month, ahead of when they happen. That way, you can plan ahead for how you might want to observe them. Often times, organizations have materials that you can use for op-ed submissions, media releases, proclamations, social media posts, images, videos, and more.
 
Organizations such as the American Public Gas Association, American Public Power Association, and the American Waterworks Association have information on their sites related to observances for those specific utilities.
 
For example, here is a link to the APGA’s page on Natural Gas Utility Workers’ Day, which is held yearly on March. 18. (Put it on your calendar; it will be here before you know it.) On the page, you’ll find a logo, video, proclamation, sample op-ed piece, sample press release, and sample social media posts and images.
 
Here is a link to some fun observances: https://nationaldaycalendar.com/year-at-a-glance/. Find at least one or two days to observe each month. You can also get creative in how to tie in a utility message.
 
Be sure to check IAMU’s Facebook Page regularly, too. We often include social media posts related to observances. You’re always free to share them. In fact, we would love for you to share them.

On February 25th IAMU Energy Services will be hosting its first Webinar of 2021: A Solar Roundtable Discussion Focused on Small Utility Scale Solar! Bring your solar questions to this virtual roundtable discussion!
 
Our roundtable panel of experts will be hosted by IAMU’s Jeff Gorrie and will include:
Tyler Anderson - President at Simpleray Solar
Warren McKenna - Former GM of Farmers Electric Co-Op
Chris Ball - Utility Solar Specialist
 
Click this link to register: https://lnkd.in/gP5VNgg

Have a complex question you would like the panel to research before the webinar? Send all inquiries to: [email protected]