The LIHEAP program is designed to help low-income families meet the partial cost of home heating through a one-time payment made directly to the utility or heating fuel vendor. Iowa law also protects qualified applicants who are the head of a household under LIHEAP or the weatherization assistance program from being disconnected from natural gas or electric service during the annual winter moratorium, November 1 and through April 1. Although qualified applicants cannot be disconnected during the moratorium, the IUB urges all LIHEAP-certified customers to continue paying toward their energy bills through the winter to avoid accumulating high debt and facing potential utility service disconnection in the spring.
Eligibility for the federally funded LIHEAP program is based on household size and income. Interested applicants should review the federal income guidelines to determine whether they qualify, then apply at the community action agency serving their area. Heating assistance dollars for LIHEAP and the federally funded weatherization assistance program are limited.
For assistance, utility customers may contact their local utility company, or contact the Iowa Utilities Board Customer Service staff at 877.565.4450 or firstname.lastname@example.org.
Learn more on the IUB’s LIHEAP web page, iub.iowa.gov/liheap, or through the Iowa Department of Human Rights, humanrights.iowa.gov/dcaa/liheap, or call 515.281.3861.