The IUB sent an email invitation to the regulatory contact for each utility, requesting that each contact create a user account on November 16. If you have not yet created a user account, you will need to do so in order to submit the IUB 24/7 company record. If you did not receive an email titled “Invitation Instructions” from ITsupport@iub.iowa.gov, please contact IUB Customer Service to request a new invitation.
Also, the regulatory contact for each utility has been assigned the role of Company Administrator in IUB 24/7. On December 21, the company record will be made available to all Company Administrators for municipal utilities. Please complete your company record between December 21 and January 8.
The Company Administrator is responsible for maintaining an accurate company record within the IUB 24/7 web application. The company record is used by the IUB to provide general information to the public, outline the services that are regulated by the IUB, and specify who to contact for emergencies, customer service, billing, and other matters as required.
If someone else is better suited for the role of Company Administrator in your utility, please have that user register and IUB staff will provide permissions for the Company Administrator. The Company Administrator does not need to be the regulatory contact, and a company can have multiple Company Administrators.
IUB Customer Service staff can assist municipal utilities’ staff with completing their company records information. If you have any questions, please email ITsupport@iub.iowa.gov or call 877.565.4450.